How to contact us on ClinicalKey Student
Last updated on 07/08/2019 01.01 PMCouldn’t find what you were looking for in our online support center?
We’re here to help.
Did you know you can also contact us via chat or email? You can use our webform and we’ll respond within 24 hours.
What information do we need?
If you have a technical question, we may ask for screenshots and the specific address of the website you have questions about. Please have these available, as it helps us to answer your question faster and more efficient.
If you’d like an update on an existing issue, please have your reference number (e.g. 150101-123456) available when you contact us. You can find our reference in the subject field of our email replies.
When and how can you reach us?
You can contact us locally on the following support numbers:
Region |
Phone number |
Opening hours |
|---|---|---|
| USA, Canada and Latin America |
+1 (866) 344 2088 (Toll Free) (North America) |
Monday-Friday 24/5 |
| +1 (314) 447 8070 (South America) | Saturday 12 a.m. - 8 a.m. /Sunday 6 p.m. - 11.59 p.m. CST (Chat, Email and Webform only) | |
| Europe, Middle East and Africa | +31 20 485 3767 (Netherlands) | 9 a.m. - 6 p.m. GMT+1 (Greenwich Mean Time +1) |
| +44 (0) 1865843987 (UK) | Monday - Friday 24/5 | |
| Asia and Pacific | +81 (3) 5561 5035 (Japan) | 9:30 a.m. - 5:30 p.m. JST (Japanese Standard Time) |
| +65 6349 0222 (Singapore) | 9 a.m. - 6 p.m. SST (Singapore Standard Time) | |
| +86 1085 2087 65 (China) | ||
| 0800 170166 (New Zealand) | ||
| 1800 572 139 (Australia) |